Complaint Procedure

Your feedback matters. If you feel that an issue with your accommodation needs to be taken further, we are committed to resolving it.

Most issues can be resolved quickly. Where possible, please speak to a manager initially either in person at one of our properties or by telephone. Our staff will investigate and deal with the matter immediately.

If you are unhappy with the solutions or explanations given, you can escalate your complaint further by completing this short form here. This will ensure that your complaint is passed onto the relevant departments to investigate further. Please allow up to 10 working days for our teams to respond.

In the event that you still feel your complaint has not been treated fairly or correctly you can write to the Complaints Panel within Orla Student at: Operations Director, Orla Student, The Masonry, 151 Thomas St, The Liberties, Dublin, D08 PY5E. The Panel will normally notify you of their decision within 10 working days. You must state why you think your complaint has not been treated fairly or correctly to this point.

All terms of the tenancy agreements remain applicable unless notified otherwise in writing by Orla Student. All notifications are final and there is no appeal or escalation process for such complaints.