FAQ’s

To book a room, create an online account and log in. Select the academic year you wish to book for, then you can choose the property, your room, and tenancy length, pay your deposit, and accept the room offer within a few minutes. If you have any special requests or requirements, please use the ‘Create Application‘ route.

Once an application is processed and a room offer is made, you have 5 calendar days to accept the offer and pay the deposit. Once these steps are done, the booking is complete, and you have entered a legally binding contract.

You should be certain that you understand the terms of this legally binding contract before accepting it.

If one of the steps is not completed within the 5 days, the offer will expire and be removed. An offer can be reissued if necessary, but there is no guarantee that the same room will be available, or that the same price or promotion will be available.

Orla  Student do not charge a booking fee. When you accept your room offer, you’ll be asked to pay a deposit to secure your room which is secured with a deposit protection service and refunded at the end of your tenancy.

Our full termination policy is within your online account.

You can cancel your tenancy agreement for up to 7 days after the date of your booking (the Initial Cancellation Period). We will refund the full security deposit.

Please note, €20 will be deducted from the refunded amount to cover any international bank charges for deposit refunds made to non-European banks.

If you wish to cancel your tenancy agreement after the initial cancellation period or after your tenancy has started, you will be responsible for paying the rent and any applicable fees for the full tenancy period. However, if you find a replacement tenant who is approved by the landlord and has paid both the deposit and rent, your liability will be limited to the time until the replacement tenant takes over payment. The tenancy termination will only be confirmed once the replacement tenant has completed these payments.

If a replacement tenant is found, there will be a €50 fee for updating the contract, which you’ll need to pay within 14 days or it will be taken from your deposit. Once the new tenancy begins, the landlord will release you from your tenancy agreement.

Orla’s standard cancellation policy does not apply to Republic of Ireland. HEYDAY Carman’s Hall cancellation policy as per the Licence to Reside:

Cancellation Policy

1. Cancellation Prior to Commencement of Licence Agreement:
   If the booking is cancelled within 24 hours of signing the licence the Licensor agrees not to hold you liable for the full term of your contract, however the Deposit will not be refunded.
2. Cancellation after confirmation.
   Where the Licence is cancelled or revoked after payment is receipted all monies will be forfeited.

Outside of the Cooling Off Period, termination of your tenancy agreement will only be authorised if any applicable legal notice that applies under current legislation is issued, or if your place at your University or Higher Education Institute is withdrawn because you do not achieve the required grades to proceed into your next year. To apply to be released from this contract if you do not achieve the required grades and your place at university is withdrawn, you must:

You must provide written evidence from the University that you do not have a place within 3 days of your results being published and we will release you from the contract without penalty and refund the deposit paid.

You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different University because you have exceeded your expected grades.

To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:

• A written or email confirmation that you wish to cancel your reservation, stating full name and full details of the property booked;
• A letter from your university/college which confirms that the required results were not achieved, and that your place has been withdrawn.

These document(s) must be received by us within 3 calendar days from the date your results are published. On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your agreement and refund your deposit in full.

If you turn 18 in the first semester of university, we can accept your booking at properties where there is 24/7 security available and have an adult over the age of 18 must be a co-signatory on your tenancy agreement and must accept the terms of it.

We can accept under 18s in some of our properties subject to our Policy for Students under the Age of 18.

Note : HEYDAY Carman’s Hall property does not accept bookings from students under the age of 18

When applying for a room you will be asked a series of questions to determine the type of room  that you require, along with any special requests you may have. Please note that special requests cannot be guaranteed except where you have disability as defined and covered under the Equality Act 2010. We will attempt to meet your allocation needs as far as practicably possible, should you have a defined disability.

If you have a disability, medical condition or special request that affects your accommodation requirement please inform us in the additional notes section when completing your application, either online or by paper form.

You are encouraged to disclose any special requests for your stay such as your preferences regarding culture, religion, sex, gender, etc. to enable us to make an informed decision about your room allocation. Where appropriate, an applicant may be prioritised through the allocation categories as a result of disclosing a disability to us.

Dual occupancy is available on most rooms over 23sqm. Both occupants would need to apply and mention in their application that they are applying for dual occupancy so that the price can be amended. The price would be the total rent plus an additional €50 and then divided by two for each occupant’s weekly cost unless otherwise stated. 

If you’re still waiting for your exam results and you’re not sure whether your place at university is confirmed, don’t worry, you can still apply.

If you are a prospective first year Undergraduate or Postgraduate student and your offer of a place at your preferred University or Higher Education Institute is withdrawn by the University or Higher Education Institute because you do not achieve the required entry grades, you may be eligible to be released from this agreement.

You must provide written evidence from the University that you do not have a place within 3 days of your results being published (and no later than 28th August, whichever date is sooner) and we will release you from the contract without penalty and refund the deposit paid.

You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different University because you have exceeded your expected grades.

To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:

• A written or email confirmation that you wish to cancel your reservation, stating full name and full details of the property booked;
• A written rejection letter from your chosen university/college or your countries application to university platform e.g. France – Parcoursup, Italy – Universitaly, a screen shot of your application status which confirms that the required results were not achieved, or a copy of the proof of acceptance of your new university.

These document(s) must be received by us within 3 calendar days from the date your results are published. On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your agreement and refund your deposit in full.

If you’re still waiting for your exam results and you’re not sure whether your place at university is confirmed, don’t worry, you can still apply.

If you are a prospective first year Postgraduate student and your offer of a place at your preferred University or Higher Education Institute is withdrawn by the University or Higher Education Institute because you do not achieve the required entry grades, you may be eligible to be released from this agreement.

You must provide written evidence from the University that you do not have a place within 3 days of your results being published (and no later than 28th August, whichever date is sooner) and we will release you from the contract without penalty and refund the deposit paid.

You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:

• A written or email confirmation that you wish to cancel your reservation, stating full name and full details of the property booked;
• A written rejection letter from your chosen university/college or your countries application to university platform e.g. France – Parcoursup, Italy – Universitaly, a screen shot of your application status which confirms that the required results were not achieved, or a copy of the proof of acceptance of your new university.

These document(s) must be received by us within 3 calendar days from the date your results are published. On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your agreement and refund your deposit in full.

Yes, you can order a package to be waiting for you upon arrival on our starter kit ordering portal.

When you come to pick up your keys you need to bring some photographic ID. To find out what else you may need to bring check out our ‘what to take to university’ page.

Some properties have car parking facilities available for a small charge, please speak to your property team directly if you would like to reserve car parking.

It is known that people or businesses make bookings of rooms in high demand properties and cities, to sell to individuals later or pay others to make bookings to be resold later. While we do everything we can to stop this fraudulent activity, including requiring ID and university evidence, it is not possible to stop it completely. The individuals and groups conducting this fraudulent activity claim to have legitimate reasons to want to sell their rooms, but subsequently charge high additional fees to the genuine student who wants the room.

Students should NOT book rooms from private individuals claiming to have special offers or exclusivity of rooms. Orla Student manage enquiries, bookings, and organise tenancy takeovers directly. It is highly unlikely a room that becomes unwanted by an individual will be re-let to a student who is introduced to us by that person.

If in any doubt as to the legitimacy of a room offer, special promotion, or to verify if an individual or business advertising rooms to let is legitimate, you should NOT make any payment to them, and contact Orla Student at: salesenquiries@orla-students.com.

Rooms will NEVER be sold by Orla Student with any ‘application fees’, ‘service fees’, ‘admin fees’, ‘takeover fees’, ‘handling fees’, or any other additional fees that are not detailed on our website. Any individual or business stating this is required is acting fraudulently. Please report this activity to us at: salesenquiries@orla-students.com. and do not make any payment to them.

Tenants who have entered a legally binding contract will remain liable for the rent for the whole length of the contracted tenancy until another tenant that is acceptable to the landlord is found and the room is able to be re-let.

You must be a full-time student to live with us. You can book with us whether you have a conditional or unconditional offer. However, please be aware of our cancellation policy prior to booking should your place at university not yet be confirmed.

Room cleaning services are available at some properties for an additional charge, unless stated as being included with the rent.

No pets of any kind are permitted at Orla Student, except registered assistance dogs.

You can bring most of your belongings, but some electricals aren’t suitable for our properties. Non-European compliant electricals such as rice cookers are not suitable for use with European power outlets and this can cause fire risks.

If you are applying to live with friends, please ensure that you follow our ‘create application’ link online, list the friends that you would like to live with and we will then contact them and make the arrangements for you!

If you follow the ‘book now’ process you can select the room of your choice or you can make special requests within the ‘create application’ route which we will do our best to accommodate, however all requests and subject to availability and conditions.

You would need to make a formal request to the accommodation team of the property you are residing in. If you request to move rooms during your tenancy you will also be issued with new documents confirming the details of the room move which you will need to sign or accept online.

Should your new room be more expensive, then you and your guarantor shall be liable for the higher rent from the date you are given access to it.

Yes, our summer bookings usually open around March. Keep a look out for pricing and information or contact the property team.

Your room is yours for the full contract period and you don’t need to move out during academic breaks.

If you wish to arrive earlier than your contract start date, you need to email or call the sales team on 0000 0000 000  or salesenquiries@orla-student.com. If early arrival is possible your contract will be adjusted, and you will need to accept it then pay the additional charges prior to arrival. Please note, not all requests can be accommodated.

Contents insurance is included at some Orla Student properties, which will be shown on the property page and details of the insurance can be obtained from the property manager when you check in. If you wish to confirm whether the property offers contents insurance, please contact the property team directly. Please note we advise taking out contents insurance if it is not included at your property as Orla Student is not liable for the loss or damage of your personal belongings and room contents.

Recycling is one of the best ways for you to have a positive impact on the world in which we live. Recycling is important to both the natural environment and us. We must act fast as the amount of waste we create is increasing all the time.

Orla Student is committed to protecting the environment, and we know you want to help too. To make it easier to be eco-friendly, we have provided recycling and refuse bins throughout your accommodation. We encourage all students to use these facilities and recycle waste whenever possible.

You should make sure that you empty packages completely and give them a quick rinse before you recycle them. Below you can find examples of what you can recycle and what goes in the different bins.

Be aware that if you put things in the wrong bin, it will contaminate the whole waste load which means that we cannot send that waste to be recycled. So, please take an extra couple of seconds to put things in the correct bin so we can help divert as much waste from going to landfill as possible.

Almost anything made of glass can be recycled, so make sure you put items like glass bottles and jars in the right bin and do not recycle broken glass or light bulbs. Anything that does not feature a recycling label must be put in the refuse bin. Other items that are not recyclable include: batteries, electrical appliances, kitchen waste, polystyrene, foam and sanitary products.

What can be recycled?

• Plastics
• Plastic cups and lids
• Milk bottles
• Takeaway containers
• Plastic bottles such as water, shampoo or sauce bottles
• Cardboard and Paper
• Newspapers and magazines
• Food cartons
• Emptied pizza boxes
• Envelopes or loose office paper
• Aluminium and Steel
• Drinks cans
• Empty aerosol cans
• Food cans
• Lids from glass bottles and jars

Thank you for being responsible residents and for helping the world!

On-site car parking is available at some properties but, is not included within the rental price unless explicitly stated and confirmed in writing. Payments for car parking permits are separate to your tenancy agreement. Please speak to the property team if you wish to rent a car parking space. Car parking spaces are very limited and are strictly on a first-come first-served basis.

To view the process regarding filing a complaint please view our Complaints Procedure page.

All terms of the tenancy agreements remain applicable unless notified otherwise in writing by Orla Student. All notifications are final and there is no appeal or escalation process for such complaints.

Your rent may be paid in a number of ways, such as:

• Online via by logging into your student account
• At the property reception desk
• By telephone to the property team
• By bank transfer (please ensure you use your name and student ID as the payment reference). International bank transfers may incur a charge from your own bank, so please make sure you account for this amount.

Please contact your property team for your available options.

We always recommend making your rent payments through your account page in our web portal.

You may also make payment by bank transfer. Please contact your property team directly or request bank details here.

Please note, you will never be asked to make a payment to any other bank account for any reason.



We do not accept cash payments for any reason. 



If you are ever asked to make a payment into a different bank account, or if you are ever asked to pay cash to anyone for any reason, DO NOT make any payment, and contact us

If you have a Country Guarantor you can pay rent in three instalments, and we ask for the initial payment 3 weeks before checking in.

If you do not have a Country Guarantor you will be required to pay your rent in full, 6 weeks before the date your tenancy commences.

Please note you must have paid the rent due by the time you arrive to check in.

Other instalment options may be available.

If you have a valid Country Guarantor, you can choose to pay your rent in three instalments, which are due in September, January and April.

If you don’t have a valid Country Guarantor, you are required to pay the full rent in August, 1 month prior to your contract start date.

Please note you must have paid the rent due by the time you arrive to check in.

Other instalment options may be available.

All utility bills such as gas, electricity, water are included in your rent (excluding HEYDAY Carmen’s Hall) Unlimited Wi-Fi* is also included. Your TV licence is not included in your rent as this is not classed as a utility and is your responsibility to purchase.

All of our properties offer a Wi-Fi connection at the stated level** included within the rent and there is no additional charge for use of the on-site internet. Some providers may offer more services and packages at an additional charge which you are under no obligation to use. If you choose to add additional features to your internet package, that relationship is with you and the service provider directly and does not fall under the terms of your tenancy.

For information on the speed of your internet connection, please ask your Property Team for more information.

*a one off connection fee may apply dependent on property. Please see your property page and your tenancy agreement for more information.

** the internet speed is the maximum stated speed available into the property.

All rent that is due must have been paid when you check in. If you are having difficulties or this will be a problem, please contact the property as early as possible who will assist you.

If you are unable to provide your own Country  Guarantor, we recommend XXX XXX , who are our chosen Guarantor Service Provider. For further information, prices and how to apply, please see their website.

Please note, we only work with Housing Hand in Austria, Germany, Poland, Portugal, Italy, Spain and we do not accept other Guarantor Service Providers.

This does not apply if staying in HEYDAY Carman’s Hall.

To be a guarantor you must:

• Be resident in the Country of the student room being rented for a minimum of 1 year
• Be over 21 years of age
• Be a homeowner or in full time employment
• Provide a copy of photographic identification, such as a passport, driving licence or ID badge
• Provide a copy of proof of your Country address which must be less than 3 months old, such as a utility bill (e.g. electricity, water, gas, telephone), a bank statement or a Council Tax bill.

You can pay your rent either online by logging in to your student account, by bank transfer or by credit or debit card over the phone.

If you wish to pay your rent in instalments, you will need a country of origin guarantor. e.g Irish Guarantor for HEYDAY Carman’s Hall, Dublin.

You can defer your rent instalments to be in line with your student loan payments if you wish. All requests for deferred payments must be made by 1st August in each academic year to the property team.

You will be required to provide evidence of your student loan schedule to the property team in order for the payment plan to be set up.

You will be required to pay two weeks rent 14 days prior to your contract start date, which will be deducted from the balance of your first instalment on the agreed date.

A one off admin fee of €50 will be charge and payable with the initial 2 week rent payment and this €50 admin fee will not be deducted from the balance of rent due.

Please note deferring your rent must be pre-arranged and agreed with the property manager prior to your move in date. If no arrangement has been made, rent is due as per your tenancy agreement.

We may be able to accept sponsors in place of guarantors in some cases, however this depends on the terms of your sponsorship and whether your sponsor is willing to guarantee rent payments. If you are a sponsored student, please contact your chosen property directly to enquire about using a sponsor in place of guarantor.

Weekly rent payments are not available, however Orla Student offers a number of instalment options for students to pay their rent.

You can book a viewing using our online viewing tool or by contacting the sales team on 000 000 00 0 or salesenquiries@orla-student.com.

Please use the link on the viewing confirmation email or contact the sales team on 000 000 00 0 or salesenquiries@orla-student.com.

Yes, you can book rooms online using the ‘book now’ option, which only takes around five minutes.

A viewing usually takes around 15 to 20 minutes, however you can spend as long as you wish viewing the property.

The property team will guide you around the building and show you the social areas, outdoor spaces and on-site facilities as well as the rooms you would like to see (dependent upon availability). Please be aware that some rooms and apartments that you view may be occupied by our current residents.

We offer Online viewings for those who cannot view in person. Just click ‘Arrange a Viewing’ and from there you can choose the Online option and organise a time and date that suits you. A member of the team will skype call you at your arranged time.

Deposits vary by property and your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.

The deposit you pay when making the application cannot be used towards a rent instalment as this is secured with a deposit protection scheme for the duration of your tenancy.

Your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.

Your deposit will be returned to you after your tenancy agreement has ended and your room has been inspected. The amount returned to you will depend on any outstanding charges and any damage found in your room or the communal areas of your apartment. Please see your tenancy agreement for more information. The deposit can take up to 28 working days to be credited at the end of your tenancy period.

All deposits are secured with a deposit protection scheme, such as the Tenancy Deposit Scheme. You will be contacted by the deposit protection scheme and asked to authorise the refund and submit your bank details to them. For this you will require your deposit repayment ID, which will have been sent to you via email at the time of registering your deposit.

Please be aware, the deposit refund process is managed by the deposit protection scheme and is not able to be influenced by Orla Student. Should you have any queries regarding your deposit repayment ID, you should contact the deposit protection scheme directly: Tenancy Deposit Scheme .

Please note if you ask for your deposit to be repaid to a non-European bank account, bank charges will apply. All refunds will be processed in EUR (€), and the designated bank account must be able to accept payments in EUR. This policy also applies to any other refunds, such as rental refunds. Please see deposit protection scheme FAQs: